HomeTerms of Service

Terms of Service


Last Updated: July 31, 2025

Welcome to the VR Hand Hygiene Trainer! These Terms of Service (“Terms”) govern your purchase and use of our virtual reality training software (“Software”) from https://vrhandhygiene.com/ (the “Site”). The Software and Site are owned and operated by Ateo GmbH (“we,” “us,” or “our”). Please read these Terms carefully before purchasing or using our Software.

1. Acceptance of Terms

By purchasing, downloading, installing, or using the Software, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not use the Software. If you are using the Software on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on their behalf and bind them to these Terms.

2. Description of Software

The VR Hand Hygiene Trainer is an immersive, educational, and interactive virtual reality software designed to teach and assess proper hand hygiene techniques. The Software is intended for educational and informational purposes only. IMPORTANT DISCLAIMER: The Software does not provide medical advice. The content and training provided are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health provider with any questions you may have regarding a medical condition or health and safety protocols. Never disregard professional medical advice or delay in seeking it because of something you have learned or experienced through the Software.

3. Fees and Payment

You agree to pay the fees for the license duration you select on the Site (the “License Term”). Upon successful payment, you will receive a unique license key that allows you to activate and use the Software for the duration of the purchased License Term.

4. Cancellation and Refund

If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period. To cancel your order, you must inform us of your decision. To ensure immediate processing, please do so by contacting us here. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal. You also have the right to inform us using a clear, unambiguous statement through our available communication channels. If you use our “Contact Us” form online, we will communicate acknowledgment of receipt of your cancellation request to you without delay.

5. Software License and Intellectual Property License Grant:

Subject to your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use one copy of the Software on a single device that you own or control for the duration of the purchased License Term. Your license key is confidential and may not be shared, sold, or transferred. Intellectual Property: All aspects of the Software, including but not limited to the code, graphics, design, text, logos, and all other content (“Software Content”), are the exclusive property of Ateo GmbH and its licensors and are protected by copyright, trademark, and other intellectual property laws. This license does not grant you any ownership rights in the Software.

6. Acceptable Use

You agree not to:
  • Use the Software for any unlawful or fraudulent purpose.
  • Distribute, rent, lease, sell, or sublicense the Software or your license key.
  • Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of the Software.
  • Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on the Software.
  • Use the Software to create any product or service that competes with the Software.
  • Transmit any viruses, malware, or other malicious code in connection with the Site or Software.

7. User Accounts

You may be required to register for an account on our Site to purchase the Software and manage your license key. When you create an account, you agree to:
  • Provide accurate, current, and complete information.
  • Maintain the security of your password and accept all risks of unauthorized access to your account.
  • Be responsible for all activities that occur under your account, including the management of your license key.

8. Termination

This license is effective for the purchased License Term. Your license will automatically terminate at the end of the License Term unless renewed. We may also terminate your license at our sole discretion, without prior notice, if you breach these Terms. Upon termination or expiration, you must immediately cease all use of the Software and destroy all copies in your possession or control.

9. Disclaimers and Limitation of Liability

THE SOFTWARE IS PROVIDED ON AN “AS IS” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN NO EVENT WILL ATEO GMBH, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SOFTWARE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your use of the Software or your breach of these Terms.

11. Governing Law

These Terms and your use of the Software are governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Zurich, Switzerland, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

12. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. By continuing to use the Software after any revisions become effective, you agree to be bound by the revised terms.

13. Contact Us

If you have any questions about these Terms, please contact us at: hello@vrhandhygiene.com Ateo GmbH Erika-Mann-Strasse 11 8050 Zurich Switzerland